RBS FAQ's
How does RBS bill for my utilities?
RBS bills in arrears, for the previous month's service usage. So, the service periods for your bill are a month behind when you receive the bill.
For example, if your bill is generated on July 14th, the service period on that bill would be 6/01 - 6/30. The only exception to this billing method is internet and cable.
My internet and cable says current month. What does that mean?
Internet and cable are billed for the same month that the charge is generated (the current month), whereas the other utilities charges reflect the service dates listed on the bill.
For example, if your bill is generated on July 14th, the service period on that bill will read 6/01 - 6/30. However, the internet and cable charge will be for the month of July.
When are RBS bills available?
RBS bills are generated on the 12th to the 14th of every month. Your bill will be available to view via website and app as soon as it generates.
When are RBS bills due?
RBS bills are always due on the 1st of every month, just like your rent!
Is there a processing fee to pay online?
If you are only wanting to pay your RBS bill, there is a $3.00 processing fee for all payments made, whether online or over the phone with an RBS representative. You can avoid a processing fee by bundling your RBS bill with your rent, and paying with an e-check online, or by mailing in a check or money order to:
Resident Billing Services
251 W Central Ave #503
Springboro, OH 45066
What do I do if I can't login to pay?
If you are unable to access your account via web or app, please contact us Monday through Friday, 9am - 5:30pm EST at 877-436-2798 and we will be happy to assist. You can also make payments by mail with a check or money order, as well as at the kiosk located inside your leasing office.
Can I receive bills by email?
Yes! You can opt into paperless billing on your account via website or app, as well as over the phone with an RBS representative.
To enroll in paperless billing online: login to your account, click on the 'RBS utilities account' tab, scroll to the bottom of the screen under 'Options' and simply checkmark the box. Moving forward, your monthly bill will be sent directly to your current email on file.
Where can I see a list of utility charges?
All of the charges on your bill are outlined on your utilities addendum included in your lease agreement. You can request a copy of the addendum from your leasing office.
Can I set up autopay?
Yes! You can setup autopay on your account via website or app.
The two options are: rent balance only or rent and utilities balance together.
To setup autopay online: login to your account, click on the 'Schedule Payment' tab, insert payment details by following all prompts. Make sure to select a specific start date for when you want your recurring payment to begin withdrawing.
For example, if you moved in on August 20th and September's rent is already paid, you would set the start date as 10/01, since that is when the next payment is due. This is important because the system doesn't recognize that you already paid your September rent, and if you had set the start date as 9/01, this would prompt the system to charge your rent again for September.
*Note: Lease Renewals- Check your autopay before your rent is due for the first month of your renewal period. You will need to delete and re-set the autopay so that the autopay reflects the updated end date and rent amount.
What does my final bill include?
Since RBS bills in arrears your final bill typically covers 2 service periods. We post your final charges to your account in the same month for your convenience, so that you do not receive another bill the next month.
For example: if your lease ends on August 21st, your final bill will reflect the service dates of 7/01 - 7/31 AND the service dates of 8/01 - 8/21.
Please refer to the chart below for a more visual explanation.
As you can see the prorated August charges are all a lesser amount than the previous 4 months. However, your total bill amount may seem higher than usual because it includes the August 13th charges and the Aug 22nd charges combined.