RBS FAQ's
How does RBS bill for my utilities?
RBS bills in arrears, for the previous month's service usage. So, the service periods for your bill are a month behind when you receive the bill.
For example, if your bill is generated on July 14th, the service period on that bill would be 6/01 - 6/30. The only exception to this billing method is internet and cable.
My internet and cable says current month. What does that mean?
Internet and cable are billed for the same month that the charge is generated (the current month), whereas the other utilities charges reflect the service dates listed on the bill.
For example, if your bill is generated on July 14th, the service period on that bill will read 6/01 - 6/30. However, the internet and cable charge will be for the month of July.
When are RBS bills available?
RBS bills are generated on the 12th to the 14th of every month. Your bill will be available to view via website and app as soon as it generates.
When are RBS bills due?
RBS bills are always due on the 1st of every month, just like your rent!
What do I do if I can't login to pay?
Please contact RentCafe for assistance with creating an account or logging into the app. Their support team can be reached at 833-711-1130.
Can I receive bills by email?
Viewing and printing bills online is quick and simple. You will receive an email each month notifying you when your bill is available to view. Log into your RentCafe account and click on 'Documents' to view your current and previous statements. If you would like to receive a print copy of your monthly statement in addition to the digital PDF, please contact the RBS customer support team at 877-436-2798.
Where can I see a list of utility charges?
All of the charges on your bill are outlined on your utilities addendum included in your lease agreement. You can request a copy of the addendum from your leasing office.
Can I set up autopay?
Yes! You can set up autopay on your account using the RentCafe app. Navigate to the 'Payments' section where you can add payment methods and schedule when payments are removed from your account.date and rent amount.
What does my final bill include?
Since RBS bills in arrears your final bill typically covers 2 service periods. We post your final charges to your account in the same month for your convenience, so that you do not receive another bill the next month.
For example: if your lease ends on August 21st, your final bill will reflect the service dates of 7/01 - 7/31 AND the service dates of 8/01 - 8/21.
Please refer to the chart below for a more visual explanation.
As you can see the prorated August charges are all a lesser amount than the previous 4 months. However, your total bill amount may seem higher than usual because it includes the August 13th charges and the Aug 22nd charges combined.